We've dedicated ourselves to making the lives of accountants better, so we love receiving notes from our customers. Here's some of the lovely things our customers have had to say about us:
You always get first class service from Keytime
Robert Hill - R D Hill Associates (August 2016)
Received some really great, helpful and timely support yesterday. Thanks and well done guys!
Andrew Waite - AWA Accountants Ltd (July 2016)
I have never had a bad response from your Support Team, excellent as always!
Henry Airs (July 2016)
Amazing support. Very swift and expert reply to my query. The support is very much appreciated and has exceeded my expectations. Thankyou!
Ms Christina Constantinou - Chris & Co (May 2016)
Excellent, professional but friendly member of staff. Really good at clarifying my query and the reply that I was sent was extremely useful.
Clare Kastrati – Emmaus & Co (May 2016)
The support received from Steven Leach was prompt and helpful so the matter was resolved very quickly. Good customer service as always! The support received from Steven Leach was prompt and helpful so the matter was resolved very quickly. Good customer service as always!
Sue Brownridge - Brownridge & Company (April 2016)
Excellent, when I phone and relay problem, an email is sent within the next few minutes with instructions on how to solve the problem
Susan Sweeney - Scottish Huntington's Association (April 2016)
The service received from Martyn was as usual of the highest quality, answering all my queries
Mike Holmes - Mike Holmes AFA (March 2016)
Keytime support promptly answer the phone and deal with enquiries efficiently and pleasantly. I never feel stressed because im going to have to ring them and ask for help because i know i'll get my problem sorted quickly!
Ms Kerryn Froud - Absolute Aromas Limited (March 2016)
Really pleased with Martyn's knowledge and assistance. He knew within seconds what my issue was and had it resolved within minutes. Very helpful and great customer service skills
Jenny – Bickerstaff & Co (February 2016)
I will always stay with Keytime, the main reason being, when I do come across a rare issue I can always come to your support team who are patient with me and always resolve any queries I present to them no matter how busy they are. I can’t speak highly enough of them
Henry Airs (February 2016)
Hi all at KEYTIME Thank you all for your support . This was my first year of using your software and I have to admit I was apprehensive! I am not very techy so have needed more help and probably asked some silly questions. Once I got used to it (got a lot to learn still), I found the software user friendly and quick. You guys were brilliant at sorting out problems. Thank you once again and hope you are enjoying a well deserved rest. Wtih regards Varsa
Varsa Mistry - Murrays Mistry (January 2016)
Keytime you legends! Lovely surprise and got me out of a jam. Great customer service. Thanks
Paraskevas Avraam - Revel International (January 2016)
Knowledgeable staff who sort the problems immediately & obviously know what they're talking about
Sophie Lewis - Accumulus Accountancy Ltd (December 2015)
Martyn showed infinite patience in dealing with this last problem and I am totally satisfied with the service received, as ever
John Coombes (December 2015)
Keytime support is always fantastic, friendly, efficient and totally reliable. First class
Daniel Hutchings - Daniel John Accountancy (December 2015)
Can I just say how very happy I am with Keytime as a whole. Your service and personal touches are exceptional and your support are very helpful. I’ve never had a service like this
Mrs Lewis - A G Lewis (December 2015)
Excellent support! Problem courteously and fully resolved the same day
Anne Hudson - John and Anne Hudson (November 2015)
Steven was very sympathetic to my "novice" level with Keytime software and dealt with my queries extremely well.
Brian Veal - B V Books (November 2015)
Fantastic support as always - on the rare occasions I have a problem with your software I don't even find myself feeling stressed, as I know you will always be able to resolve the issue quickly
Linda Warren - Warren & Co (October 2015)
I found the support staff very helpful and appreciated their patience with me. Steven also went the extra mile to make sure I met my deadline.
Varsa Mistry - Murrays Mistry (September 2015)
I cannot stress how satisfied I am with the service given and the civility with which I was treated. I as made to feel important and not just a trouble and would certainly mention to colleagues about the service after purchase. Again it was second to none. Thank you
Les Bradley - L D Bradley International Accountants Ltd (September 2015)
Once again, a great and efficient service delivered in a 'user friendly' way to the non-technical person I am!
Julie Cooper - J Humphry Associates Ltd (August 2015)
Fast diagnostics and a fast response, I'm very happy with the services provided.
Montagu Private Equity LLP (August 2015)
As usual, phone was answered very promptly and your staff were friendly and helpful.
Grace Heathfield (July 2015)
The problem with our payroll turned out to be more complex than originally thought, but George handed it with his usual professionalism and got the problem sorted. Thanks George.
Maureen Wishart - ANW Direct (June 2015)
Martyn Crompton was prompt, courteous & thorough in his explanation of the issue that I had raised & I am very grateful for the help given. Many thanks indeed Maria S Thring
Maria Thring - Longhill Accounting (June 2015)
Got straight to the point but was courteous and supportive throughout. A mark of good support is making the customer feel like he has a valid problem. :)
Richard Markham - Higgins Day (May 2015)
Very prompt and efficient asssitance with registering the new year software, matter fully resolved via remote assistance, all left working. Many thanks Martyn.
Mike Sturgess - Oakleaf Business Services (May 2015)
Impressed by the service - went the extra mile to sort matters out quickly and efficiently
Malcolm Taylor - M J Taylor & Co (April 2015)
This is my first time using Keytime and every one without exception has been marvelous
Roy Smart (April 2015)
Great advice as usual. I also like that you recognise my phone number, don't even have to tell you where I'm ringing from!
Nick Goddard - GBM Accounts Limited (April 2015)
As ever Martyn was outstanding and is a real credit to your business
Neil Turner - T T Turner Ltd (April 2015)
Great stuff - your help was swift, jargon-free and did the trick. Thank you very much
John Cresswell - Hotsun & Co (March 2015)
Best Support team I have ever worked with in 21 years of accounting career. Huge Thanks to Keytime
Chris & Maria - Longhill Accounting Ltd (February 2015
Always helpful and get an answer expediently. As always Keytime staff respond to problems efficiently and quickly.
Farook Thauoos - Thauoos & Co (February 2015)
As I have always found with Keytime, support staff are helpful, knowledgeable and able to resolve queries quickly and efficiently - first-rate service
Keith Middleton - Middletons Tax Consultants (January 2015)
Great. I got an excellent response and it was in the middle of january when i am sure the support team was at their busiest.
Brendan Malone - Malone Lynchehaun Limited (Janaury 2015)
If I could send a pint electronically I would, you deserve it. Many thanks
Martin Jones - Accountancy Services West Midlands Ltd (January 2015)
Steven Leach was very professional and at the same time very friendly, helpful and nice attitude. Good asset for Keytime
Mohammed Hussain - Consilium Consulting London LLP (January 2015)
I am not surprised that your support was excellent. Over the past twenty years I have got used to it
Paul Reid - T P Reid & Company (January 2015)
Whenever I call Keytime for advice, support, training or help, they are always polite, helpful and resolve the problem quickly and properly :)
Nicola - IREBIZ Limited (December 2014)
As usual I found you e-mail and phone help-desk very efficient in dealing with my queries - don't know what I would do without them!!
Linda Crisp - Tucker Shirley & Co (December 2014)
I said I find the support that is provided is incomparable and maintains my continued use of the programme. Thank you.
Ian Cave - IAC Tax Centre (November 2014)
Amazing service ... absolute lifeline; many thanks! Chris
Christina Constantinou - Chris & Co (November 2014)
Always there in my hour of need........ Many thanks Maureen
Maureen Sparks - Shenfield Accountancy (October 2014)
Quick to get through to an expert, not huge menu's to trawl through, support information sent after call and problem sorted quickly.
Jo-ann Helen Westlake - Smart Financial and Property Services Limited (September 2014)
EXCELLENT.... IT is always great when the needed support is provided when it is required. Thanks!
Prakash Jariwala - Sterling Partnership (September 2014)
Excellent. No twenty minute wait to be dealt with just prompt and relevant action. Very professional service which I find contrasts exceptionally well with the typical technical support offered by other software providers I have used over the years. Thank you.
Graham Carter - Vatax (August 2014)
As always I cannot praise this company's Support Team highly enough, I always get fantastic help
Henry Airs (August 2014)
I enjoyed the experience of buying from Keytime and have found all the staff members I have dealt with to be knowledgable, friendly and well versed in the improvements your software can make to my practice. My overall impression of Keytime is that it is a good company, with a good reasonably priced product, which will work with me to develop rather than the rip off pushy commercial sales engine which other software companies seem to be.
Mo Hollingshead - M P S Financial (July 2014)